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General Travel Conditions


These Travel Conditions govern the national and international road passenger transport service carried out by Calanda Viaggi Srl  with headquarters in C.da Calogero 5 - 88064 Chiaravalle Centrale (CZ) - VAT number 02078880792 - Telephone 0967 98 12 23 - Website



Calanda Viaggi undertakes to transport the person with a valid travel document on the route purchased. It is strictly forbidden to carry:

  • Dangerous goods, explosive or flammable materials;

  • Pets and not;

  • Liquids in general inside the baggage;

  • In the event of violation of these provisions, Calanda Viaggi may legitimately refuse carriage.


La Calanda Viaggi guarantees information on its scheduled services. The published timetables may vary and therefore it is required to request confirmation of the same 2 days before departure by contacting our offices. The operating program of all lines may also undergo reductions / intensifications / timetable changes during high season periods, such as Christmas, Easter and summer holidays.

Any cancellations of departures will be promptly communicated and will not give the right to compensation.

Information is provided through the official timetable, on the website, at the authorized ticket offices and through our offices on +39 0967 98 12 23.

You can get information about:

  • Travel conditions;

  • Schedules, costs and promotions in place;

  • Availability of services on board (wc);

  • Modification of lines, cancellation of routes, etc.;

  • Any interruptions or delays in the service;

  • Procedures for complaints, cancellation of securities, refunds.



3.1. Passenger obligations

The passenger is required to:

a)  comply with travel requirements relating to the police, health, customs, administrative authorities, health regulations, etc.;

b)  have a valid identity document with you (identity card or passport);

c)  check beforehand the data indicated on the ticket (travel date, time, fare, place of departure and of I arrive);

d)  to comply with the warnings, invitations and provisions of the crew issued for safety e service regularity;

e)  remain seated when the bus is moving;

f)  do not smoke on board the bus, both in the passenger compartment and in closed spaces (toilets), including cigarettes electronic;

g)  not to consume alcohol or substances in general that could alter one's psychomotor skills;

h)  maintain a conduct based on the rules of good behavior;

i)  respect the length of stay at the motorway service areas;

j)  use the necessary precautions and supervise, as far as it depends on him, his own safety and security e of the people and luggage that are in his custody;

k)  passengers traveling with a child of compulsory age for a child seat are required to provide themselves with the same, who will be fastened to the seat belts of the bus;

l) comply with the safety regulations for the prevention of COVID-19 contagion issued by the authorities authorities and the safety protocol adopted by Calanda Viaggi.

The company declines all responsibility in the event of accidents suffered by passengers who have not complied with the aforementioned provisions.


3.2 Removal of passenger

The passenger is not admitted to the journey, and during the journey itself can be removed without the right to reimbursement of the price paid for the ticket, if he represents a danger to the safety of the bus company and passengers, causes serious disturbance to other passengers or do not comply with the rules set out in the COVID-19 safety protocol.


3.3 Damage caused by passengers

The passenger is liable to Calanda Viaggi for any damage caused to the bus; in the event of voluntary damage, Calanda Viaggi reserves the right to file a complaint in accordance with the law. The passenger who hides knowingly his state of contagion disease COVID-19 will be held civilly and criminally responsible for any fact that follows.

3.4 Responsibility of the passenger

The passenger is responsible for:

a) show up at the starting point at least 15 minutes before the scheduled time, except when expressly a higher advance is required during the high season;

b) check the departure time through the offices;

c) keep the travel document carefully to avoid loss, destruction and theft;

d) put your personal data on your luggage (Name, Surname, Place of departure and arrival, telephone number mobile and/or fixed);

e) check when getting on the bus where your luggage is stored;

f) check when getting off the bus that you have taken with you all the luggage kept in the passenger compartment than in the trunk.

g)  Any damage to luggage must be notified to the driver at the time of descent to verify together with responsibility;

h) make a written declaration of your state of health (Covid-19 Protocol) 


Children under the age of 14 are not allowed to travel unless accompanied by an adult. For minors aged between 14 and 18, a written authorization must be issued by the parents or guardians (the form can be downloaded in the Customer Area from the website and shown to the crew at the time of the boarding the bus and to the competent authorities in the case of checks.
The on-board staff may ask the passenger to show a valid identity document.

5.1. Introduction and purchase of the travel document
The passenger has the right to the transport service provided by Calanda Viaggi only if in possession of a valid travel document in his name, for the route, date and departure time indicated. Variations of ascent and/or descent locations or route reversals are not permitted. The passenger therefore has no right to a transport service other than that indicated on the ticket.
The ticket can be valid for a single journey, for a round trip or for a limited number of journeys in the case of Calanda Viaggi promotions, which will be published on the appropriate channels. The travel document contains all the information necessary to define the content of the transport contract.
When purchasing the travel document, before completing the transaction, in the case of online or retail purchases, the passenger is required to immediately verify the accuracy of the data contained therein, with particular reference to the name indicated, the price paid, the route, the date and time of departure; he must also ensure that the fare reduction due (where provided) has been applied and that the price paid corresponds to that shown on the ticket.


5.2. Terms of use

The travel document:

  • purchased online must be shown when boarding the bus and at each request by the crew for control e the obliteration;

  • it is valid for the day and the journey indicated;

  • it is valid only if it is intact and complete in all its parts;

  • tickets issued manually must contain the stamp, if issued by a ticket office, or the name of the staff if issued by the crew;

  • it must be purchased at authorized resellers or online on the website or; just in case

    availability of seats, the purchase of the ticket can be made on board the bus, with payment of the amount due to the staff on board.


5.3. Non-usability of the travel document

The travel document cannot be used, therefore the passenger does not have the right to transport nor can they claim to continue the journey, in the event that:

  • the travel document has been illegally transferred or marketed;

  • the transport price has not been paid in whole or in part;

  • the passenger does not have a valid identification document valid to certify the correspondence between your person and the name shown on the ticket

  • if it does not comply with the COVID-19 safety protocol adopted by Calanda Viaggi.

5.4. Regularization of the travel document on board

The passenger must be in possession of a valid travel document for the date and route of departure. If he doesn't have one, he will have to regularize his position on board by paying the ticket at the ordinary rate. Passengers in possession of a ticket purchased with a fare reduction without being entitled to it are required to pay the difference on board. The passenger is required to pay all the above amounts due on board the bus. Otherwise and if it is not possible la his identification, Calanda Viaggi, will have the right to suspend the transport, inviting the passenger to leave the bus at the next suitable stop. If necessary and where necessary, the intervention of the Police Authority may be requested. In the event of non-payment on board, following identification, the passenger is required to pay the applicable travel document directly to the registered office of Calanda Viaggi, the staff on board may ask for an identity document as a guarantee, and with the signing of the Posthumous Payment Form, which will be provided by the crew.

5.5. Theft - loss of travel document

In the event of theft or loss of the travel document, it is possible to travel only after providing the on-board staff with a self-certification attesting to the theft or loss of the travel document, with a copy of a valid identity document attached. In any case, Calanda Viaggi must be informed before departure by telephone (+39 0967 98 12 23), and at the same time sending a copy of the self-certification to the e-mail address: La Calanda Viaggi carried out the investigations of the case will decide whether to authorize the departure.


5.6. Type of travel documents

The ticket can be purchased for a single journey (single journey), for a round trip and in the case of promotions for a series of journeys at the conditions established from time to time by Calanda Viaggi.
Return tickets on international and national lines cannot be issued without indicating the return date, and will be valid for a period not exceeding 2 months.


5.7. Change of departure date

Up to 48 hours before the scheduled departure time, the passenger can request a change of departure date at no additional cost, by calling our office on the telephone number 0039 0967 98 12 23 (active every day from 8.30 to 19.30), by contacting an authorized reseller / portal. In all cases, the passenger must provide the identification code of the travel document and his or her name. Only one date change is allowed.

5.8. Refund of the travel document

If the passenger renounces the carriage, he may request a refund according to the methods and conditions set out below.

The passenger will be entitled to a refund of the price paid for the unused transport service, with a reduction of 15% of the ticket, and in any case not less than € 5.-. Tickets issued with promotional offers are not refundable. The refund request must be communicated, within 48 hours before the departure time, by calling our office (tel. 0039 0967 98 1223) and sending the "Travel ticket refund request form" (downloadable from the Customer Area of the website www.calandaviaggi. com) by e-mail at Refund requests received after this deadline will not be accepted. The request must be accompanied by a copy of the travel document for which reimbursement is requested, showing the name of the passenger and the information necessary for the transition. No refund will be made in the absence of communication of the data previously requested.
In the presence of a "round trip" ticket, for which reimbursement is requested for only one leg, the refund value is given by the difference between the total cost of the return ticket and the cost of the single travel trip, reduced by the above penalty.
Refunds are not accepted for lost or damaged tickets, for which a date or time change has been made or for tickets purchased during a promotion.
The reimbursement of the travel document will be made within 2 months from the date of receipt of the request, except in cases that may require further information.

6.1. Delays
Calanda Viaggi is not responsible for delays or missed connections, due to causes not attributable to the company itself and in general for any event beyond its control (such as strikes, bad weather, mechanical breakdowns, traffic, road conditions, checks by the authorities, unforeseeable circumstances and force majeure).

6.2 Baggage kept in the passenger compartment

Hand luggage and objects of any kind allowed on board the bus remain in the exclusive custody of the traveller.

6.3 Baggage stored in the luggage compartment

Calanda Viaggi is not liable for lost luggage and any valuables contained therein (for example, money, securities, works of art, precious and similar objects), when the fact is due to:

a) passenger's negligence in affixing all the data on the baggage itself as required by art. 3.4;

b)  when the baggage was taken by another passenger, despite the data required by art. 3.4

c)  when the baggage has been forgotten by the passenger on the bus when he gets off.

6.4 Contagion from COVID - 19

La Calanda Viaggi does its best to implement the prevention of a possible contagion from COVID-19 according to the indications of the competent authorities. In no case can Calanda Viaggi be held responsible for an infection and/or for any quarantines imposed by the competent authorities following positive cases found during and/or after a trip. 


7.1 Baggage to be kept in the passenger compartment
The passenger has the right to free transport at his own risk of hand luggage with a maximum size of 40x30x15 cm and a weight not exceeding 5 kg to be placed under his own responsibility
, under your seat inside the bus. It is forbidden to place this baggage on the overhead locker, this can only be used for storing jackets and pillows.


7.2 Baggage to be kept in the boot

The passenger also has the right to free transport at his own risk of two additional pieces of luggage with a maximum size of cm. 170 (length + depth + width) and weighing no more than 15 kg. Baggage exceeding these dimensions will be subject to the payment of a supplement established by the on-board staff. If the on-board staff believes that there is not enough space in the trunk for oversize baggage, they may also refuse to charge it.

Luggage is placed in the luggage compartment of the bus and must bear clear and legible indications of the name, address and telephone number of the passenger, as required by art. 3.4.


7.3 Excess or Oversized Baggage

The possibility of carrying excess or oversized luggage must be requested in the office the day before departure, and authorized by the same.
It is possible to accept additional baggage not authorized by the office only if space is available in the trunk and upon payment on board of a supplement, established by the on-board staff given the size and weight of the excess baggage. If the on-board staff believes that they are unable to carry baggage, they can refuse to load excess or oversized baggage.


7.4 Baggage content and liability for damages

It is forbidden for the passenger to place in the baggage things that could cause damage such as liquids in general, dangerous or harmful goods, as well as  flammable material. Calanda Viaggi reserves the right to retaliate against the traveler for any damage caused by the contents of his luggage to the bus or to the luggage of other passengers or to the passengers themselves. In the event of damage, the owner of the responsible luggage will be obliged to compensate the damaged party, to this extent purpose, he will be forced to communicate all his data to the crew in order to be able to deliver them to the injured party.

It is also prohibited to contain liquids, fragile objects, money, valuable papers, works of art, precious and similar objects in the checked baggage.

La Calanda Viaggi is not responsible for their deterioration or loss, unless due to objective liability of the same.


7.5 Loss of baggage exchange and related redelivery costs

The passenger who has suffered the loss / exchange of baggage placed in the trunk, must have the loss or damage ascertained by the crew upon arrival at the stop, under penalty of forfeiture. In the event that the lost baggage is found, the costs of redelivery of the same will be charged to the passenger if the data referred to in art. 3.4.

In the event that a passenger accidentally exchanges baggage, despite the latter being marked with all the data required by art. 3.4, the redelivery costs will be borne by the passenger who has taken someone else's baggage. In this case, the passenger must contact our offices (tel. 0039 0967 98 12 23 or e-mail: to communicate the accidental exchange of baggage, and send it by courier expressed to the rightful owner.

If the passenger has exchanged his baggage with that of another, and the data referred to in art. 3.4, the redelivery costs are borne by those who have taken someone else's baggage without possibly checking its contents to ascertain their ownership. The return of one's luggage forgotten on the bus will always be the responsibility of the same passenger who took the wrong luggage, the methods of redelivery can be agreed with Calanda Viaggi.


7.6 Damage or loss of baggage

The passenger, who has suffered damage or loss of baggage, in the absence of immediate resolution of the problem with the on-board staff, is required to formalize what happened to Calanda Viaggi, by sending the relative "Damage/loss of baggage form" (downloadable from website in the Customer Area), no later than 2 days after the end of the trip, by e-mail Reports received after this deadline will not be taken into consideration.

In the event of loss or damage attributable to Calanda Viaggi, the maximum compensation is € 100.- (in cash) or € 200.- (in Calanda Viaggi travel tickets).



The passenger cannot bring live or non-live domestic animals with him, with the exception of guide dogs for blind passengers, in which case the passenger is responsible for supervising the animal transported for the entire duration of the transport, and is exclusively responsible for any damage to people and things caused by your pet. In any case, it is not permitted to occupy the seat by placing the kennel on it: the seat remains available to the passenger only. The transport of guide dogs must be communicated to our office at the time of booking/purchase of the ticket. In the event that the animal disturbs other passengers (due to allergy problems, etc.) on the instructions of the crew, the passenger with his animal is required to occupy another seat that may be available. The full fare is applied to the transport of the animal.



The passenger can submit suggestions or complaints, both on the website
The right to promote complaints and/or actions deriving from these Travel Conditions belongs exclusively to the passenger in possession of a regular travel document, the code of which must be indicated in the complaint itself, no later than 5 days after the end of the journey.
Calanda Viaggi may ask the passenger for a certified copy of the original of the documentation that the passenger attaches to the complaint.
Within the maximum term of three months from the receipt of the complaint, Calanda Viaggi will provide its justified and definitive reply.



The issue of the invoice can be requested by the passenger within 48 hours from the date of purchase at the following e-mail address, indicating all their data.
A copy of the travel document must be attached to the request. The invoice will be sent electronically to the email address provided by the passenger.

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